Global Arab Network | Upgrading RJ In-flight Services’ ISO 9001 certification

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Upgrading RJ In-flight Services’ ISO 9001 certification

Global Arab Network - - Adam Turner

Wednesday, 22 April 2009 15:36

The International Organization for Standardization renewed the ISO 9001:2008 certification for the In-flight Services section, which is part of the Passenger Services Department at RJ. It is the fourth time that the section obtained this certification, which it first received in 1997.
A technical licensed team of auditors from the Swiss company SGS conducted a comprehensive inspection of all requirements and procedures implemented to guarantee a better service to passengers, as well as the staff members at this section, which includes around 750 flight attendants. The auditors were satisfied that all requirements needed for obtaining the certificate were met.

President/CEO Samer Majali said that last year, the In-flight Services section received the ISO 9001:2000, which is the older version of the new, modified certification., ISO 9001:2008, which is based on the latest, modern and more developed standards and is valid until 2010.

He added that the two-day audit verified: quality assurance, systems and procedures, training, flight attendants’ performance, management representatives, quality control and grooming.

He also pointed out that the certificate is an international recognition of RJ's efficiency in offering services, particularly of the personal dealings with passengers.

It also represents a marketing tool that helps increase passengers’ confidence in the airline, much needed in light of the challenges facing the air transport industry. It is particularly important as passenger services are most important to an airline's success.

Majali pointed out that the certificate is an acknowledgement of the efforts exerted by the section's employees, which complement their experience and professionalism in offering in-flight services. The company implements all quality concepts for all the airline operations, and is distinguished for its safety record.

The ISO certification helps the section set up higher objectives in regard to services provided to passengers, ensuring their satisfaction and work organization. The In-Flight Services section carries out monthly internal audits for all its units. In addition, inspection is performed on all RJ flights throughout the year in order to correct any shortcoming, and preventive actions are taken to avoid any potential trouble.

RJ recently obtained several certificates and awards, among which the IATA Operational Safety Audit (IOSA), for the second time, and the IATA Safety Audit for Ground Operations (ISAGO) certification, in addition to the Air Cargo Award of Excellence, awarded by Air Cargo World magazine.

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