Global Arab Network | INSIGHTS Awards - ictQATAR Government Contact Center - Best New Call Center in the Middle East

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INSIGHTS Awards - ictQATAR Government Contact Center - Best New Call Center in the Middle East

Global Arab Network - - Hannan Taha

Wednesday, 19 May 2010 09:01

With 99 percent of customers reporting that they are satisfied or highly satisfied with the service they receive from ictQATAR’s Government Contact Center, it should be no surprise that the Center recently was named the Best New Call Center in the Middle East 2010 at the INSIGHTS Middle East Call Center Awards, held in Dubai on May 12, 2010.

“The Government Contact Center is an important link between Qatar’s government and the people it serves. As Qatar moves forward with its aggressive plans to integrate information and communication technology across the government, the Contact Center will continue to serve as a source of valuable and reliable information, helping everyone enjoy the benefits of an ICT-integrated government. We are truly honored to receive this award and know it will help motivate our dedicated Contact Center team to continue to excel in providing first- class customer service,” said Ahmed Al-Kuwari, Government IT Platforms Manager at ictQATAR’s Government Information Management Office.

The Government Contact Center is a 24-hour a day, 7 day a week service that provides citizens and residents of Qatar one point of contact for all government e-service related inquires. The Contact Center provides support for e-services available through Hukoomi, Qatar's online government portal, the Knowledge Net, the e-Learning Portal and other government e- services.

Dominick Keenaghan, President of INSIGHTS Corporation praised ictQATAR’s Government Contact Center "INSIGHTS was delighted to bestow upon ictQATAR the 2010 Middle East Call Center Award for Best New Call Center. The Middle East Call Center Awards competition is widely acknowledged as the most comprehensive contest of its type in the world. Preparing a submission is a very rigorous process and ictQATAR demonstrated with their entry and subsequent on-site inspection that they are doing an excellent job in implementing best practice for their business strategy when it comes to people development, processes, relationships and technology. ictQATAR is laying the correct foundations for a much bigger call center going forward and we expect great things of them in future."

“This is a true testament to the team we have working on the Government Contact Center. It’s through their commitment to quality service for the people of Qatar that we were able to earn this award,” said Walid Galal, Government Contact Center Manager at ictQATAR.

Global Arab Network

Extracted from "Corporate release"

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