Global Arab Network | Bahrain provides e-government services

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Bahrain provides e-government services

Global Arab Network - - Amal Hasson

Tuesday, 19 April 2011 16:08

Global Arab Network - Bahrain launched its National Contact Centre to provide eGovernment services in the country. The centre, to employ 1,000 Bahrainis in the next three years, will also provide contact centre services to the public and private sectors, in addition to offering all of the eGovernment's integrated services.

It is being run by a newly-formed company, Silah Gulf, which was also launched yesterday during a ceremony held under the patronage of and attended by Deputy Prime Minister and Supreme Committee for Information and Communication Technology chairman Shaikh Mohammed bin Mubarak Al Khalifa.

"This is yet another addition to Bahrain moving towards the fulfilment of it Economic Vision 2030," said Shaikh Mohammed during the opening ceremony, held at the centre's premises in Manama.

He said the new company is a leading initiative for Bahrain that will attract national, regional and international investment in the country.

"With this development, we now aim to achieve our main objectives of offering the best possible services with the needed speed and easiness, according to international standards."

Shaikh Mohammed said the centre, set up in collaboration with dimensions data company, Merchants, will ensure the latest state-of-the-art technology of world standards coming to Bahrain.

"This company has 30 years' experience in the field, which is evidence of the confidence of global companies in Bahrain's economy and its growth and development in various fields," he said.

Speaking on the occasion, Cabinet Affairs Minister Kamal Ahmed said the move would have a positive impact on the quality of government services offered to the public.

"This will help Bahrain in its efforts to attract large international companies to establish a national economy based on knowledge, information technology and telecommunications, as outlined in the Economic Vision 2030."

He said Silah Gulf comprises professional teams that deploy the world's best practices which enable them to deliver efficient and high quality services to local and regional customers.

eGovernment Authority chief executive Mohammed Al Qaed said Silah Gulf owns a technological base that permits it to provide all sorts of services to any company.

"Additionally, it has great potential to expand in the future and for its services to reach further locations in the Middle East," he said.

Silah Gulf chief executive officer (CEO) Joseph Tawfik said the company has already started providing its contact centre services to numerous clients, including Viva Bahrain and employs more than 200 staff.

"We have started implementing studies and businesses with a number of GCC companies in Kuwait, Saudi Arabia, the UAE, Oman and Qatar, as part of our strategic plan in expanding and recruiting 1,000 Bahrainis," he said.

Merchants CEO Adam Foster said the launch came as a result of the hard work between the company and the authority.

"Silah Gulf will be one of the best call centre companies in the region, providing services to the public and private sectors," he said.

Global Arab Network

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